Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our www.flowcorestudio.com.au website. We respect your right to privacy and are committed to safeguarding the privacy of our customers. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988. 


PERSONAL INFORMATION

The types of personal information we may collect about you includes: Your name, your contact details, including email address, mailing address, street address and/or telephone number, your age and/or date of birth, your credit card details, your demographic information, or information you provide to us through customer surveys. We may also collect the following types of personal information directly from you or from third parties:

  • Details of products and services we have provided to you and/or that you have enquired about, and our response to you;

  • Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

  • Information about your access and use of our website, including through the use of tracking cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider;

  • Additional personal information that you provide to us, directly or indirectly, through your use of our website, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

  • Any other personal information requested by us and/or provided by you or a third party.


COLLECTION AND USE OF PERSONAL INFORMATION

We may collect, hold, use and disclose personal information for the following purposes:

  • To enable you to access and use our Site, associated applications and associated social media platforms;

  • To contact and communicate with you;

  • For internal record keeping and administrative purposes;

  • For analytics, market research and business development; 

  • To improve our website, associated applications and associated social media platforms;

  • To run competitions and/or offer additional benefits to you;

  • For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;

  • To comply with our legal obligations and resolve any disputes that we may have; and

  • To consider your employment application. 



DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose personal information to; 

  • Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

  • Our employees, contractors and/or related entities;

  • Our existing or potential agents or business partners;

  • Sponsors or promoters of any competition we run;

  • Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

  • Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and]

  • Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia

  • Third parties to collect and process data, such as [Google Analytics, Wordpress, MarinaTek or other relevant businesses]. This may include parties that store data outside of Australia.


By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.


YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988, we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you have any complaints about our privacy practices, please contact us using the details below and provide us with full details of your complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. 

Unsubscribe: To unsubscribe from our email database or opt-out of communications, please contact us using the details below or opt-out using the opt-out facilities provided in the communication.


STORAGE AND SECURITY

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information.

Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google and Meta.


LINKS TO OTHER WEBSITES

Our Site may contain links to other websites that are not owned or controlled by us. These links are meant for your convenience only. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.


CONTACT US

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact us at hello@flowcorestudio.com.au

For further information on your privacy rights go to: www.privacy.gov.au

Last updated: 13/02/2024